Return & Refund
What if the item I receive is incorrect or defective?
In the event that you receive an incorrect or defective item, or your ordered item is missing, you may return the item(s) in its original packaging with its invoice and free gifts (if any). You can opt for an exchange or a refund through your payment account.
How can I initiate an exchange or refund?
Please contact us within 7 business days upon goods received with the following supporting information:
- Order number
- Order received date
- Name of item
- Reason of return
- Photo evidence
The customer will have to bear the delivery costs incurred during the return process.
When can I receive a replacement item?
Upon receipt of the returned package, please allow 5-7 business days for exchange or refund processes. Confirmation of exchange or refund will be notified via email
When will I receive my refund?
Your refund will be processed immediately once your Return/Refund or Cancellation Request Case has been approved. It will take up to 14 days for your refund to be released. Refund will not be processed should the goods returned is incomplete or not in their original condition.
Will I be refunded with my shipping fee for successful refunds?
Yes, the shipping fee paid during your purchase will be refunded if and only if you request for refund for the whole order.