FAQ'S
How can I shop online?
You can shop online on Healthopedia Online Shopping Mall in just a few simple steps.
- Go to the product page and click on ‘add to cart’.
- If you have a promo code, enter it and click on ‘apply’.
- Click on ‘checkout’.
- Fill in your billing and shipping details, then select your preferred payment option, then click on ‘place order’ to proceed with the payment.
- You will receive an order confirmation email shortly after you have successfully placed your order.
What is the expiration date for products sold on Healthopedia Online Shopping Mall?
All products sold on Healthopedia Online Shopping Mall have a shelf life above 6 months, unless otherwise stated.
How can I obtain more information or advice about Healthopedia products?
For enquiries, you may contact our Team at 6425 0363 or . We are more than happy to help.
Is the information I disclose kept private?
ealthopedia is committed to complying with the Personal Data Privacy Act 2010. All your personal data, including names, addresses or e-mail addresses is not leased or sold to anyone. For more detailed information on this subject, please refer to our Privacy Policy.
How do I know my order has been accepted?
As soon as we receive your order, we will send you an Order Acknowledgement e-mail confirming your order details. If you do not receive the e-mail within a few minutes, please check your spam or junk folder just in case the e-mail got delivered there instead of to your inbox
Can I change my order?
You can contact us to change your order before your order starts shipping. You will not be able to change your order when your order starts shipping. thank you for your understanding
Can I change my delivery address?
You can change your address by contacting us before your order starts shipping. Once your order has been shipped, you will not be able to change your address. thank you for your understanding
Can I collect my order?
No, all purchases need to be made online.
Can I have my order delivered to a PO Box address?
We are unable to deliver to a PO Box address as all parcels need to be signed and acknowledged receipt. Please be sure that someone will be available at the address you provided to take receipt of the parcel.
How can I track the delivery of my order?
Once your order is ready to be shipped, you will receive an email with the tracking information. This information can also be found in your account. To check your parcel’s progress, just follow the tracker link provided.
What if the item I receive is incorrect or defective?
In the event that you receive an incorrect or defective item, or your ordered item is missing, you may return the item(s) in its original packaging with its invoice and free gifts (if any). You can opt for an exchange or a refund through your payment account.